Employee Experience: The First Step Towards A Superb Customer Experience
By Silvia Damiano on 21 May 2019
Harry Gordon Selfridge, the founder of Selfridges department stores in London, is believed to have coined the phrase “the customer is always right”. Businesses that follow the adage are likely looking to convince clients and customers they will get great service and to persuade employ …
The Power of Music for an Agile Mind
By Silvia Damiano on 16 May 2019
Some people hear music all around them, all day long. Music is often more than lyrical notes; it can be the chirping of birds on a morning walk, the thump of a dog’s tail against the porch, or the mechanical beeps and whirring normal in a city. Instead of waking up and smelling the co …
4 Tips to Improve Your Communication Skills
By Silvia Damiano on 14 May 2019
Even though we may wish it were so, leaders do not exist in a vacuum, isolated and separated from others. Instead, leaders are expected to collaborate with people from around the world, crossing cultural and language barriers. Communication skills are no longer a “soft” skill, but rat …
Why Reading is Such a Good Workout for the Brain
By Silvia Damiano on 9 May 2019
You probably read things all day long. Reports, emails, news articles, research--some or all of these likely cross your desk (or computer). But, do you take the time to indulge your curiosity and read fiction? To read for fun?
4 Methods to Increase Your Influence with Others
By Silvia Damiano on 2 May 2019
One single person cannot successfully run a large organisation. Delegating responsibility, influencing others and managing time and resources wisely are required to be an agile, effective leader. The art of influencing others can be extremely nuanced and personal, and leaders who stri …
Bon Appétit! Cook For Your Friends To Relax Your Brain
By Silvia Damiano on 25 April 2019
After a long day’s work, spending an evening with friends is an excellent way to unwind, relax, and let your brain have a respite. Pleasant conversation, tasty food, and a nice beverage allow the mind to stop worrying about work or other problems and instead focus on the present. What …
4 Tips to Revamp Your Attitude for Success
By Silvia Damiano on 18 April 2019
The prevailing attitude in the workplace can create the conditions needed for innovative growth, or it can lead to a toxic environment where new ideas are unwelcome. The willingness to embrace doing things in a new way and adopting a positive mindset in regards to experimentation are …
Positive People Help You Increase Your Performance
By Silvia Damiano on 16 April 2019
Life has a funny way of connecting human beings. It could be chance encounters at a coffee shop, camaraderie in a computer game, or an interaction at a convention. We meet all types of people in our daily lives, but some people aren’t good people to spend time with. How can we mingle …
3 Ways To Become A More Adaptable Leader
By Silvia Damiano on 11 April 2019
Humans tend to be creatures of habit. Repetition means there are no surprises or dangers lurking in the shadows. Certain parts of the brain, including the basal ganglia, are responsible for repetitive behaviours. Breaking free of the daily routine is necessary, however, to be a more a …
How Can Human Innovation Thrive in the Era of AI?
By Silvia Damiano on 9 April 2019
Human innovation is what sets us apart from other species on the Earth. This ingenuity has allowed us to progress from living in caves to living in cities sprawled across the world, and even to a presence in space. The notion that artificial intelligence will supplant human innovation …
5 Ways to Become More Courageous
By Silvia Damiano on 4 April 2019
The idea of courage can mean different things to different people. For some, it means leaving a relationship that isn’t working out. For others, it means quitting a job to follow a dream. While courage can mean many things, one central theme unites us all--being courageous sets us fre …
Afraid Of Change? How To Maintain An Agile and Mindful Workforce
By Silvia Damiano on 2 April 2019
When we think of special forces teams in the military, we often think of agile teams ready to quickly address issues to ensure a successful mission. However, these highly trained units typically include cross-functional experts and no officers. These teams make on-the-ground decisions …